Time Study and Regional Differences

      HZA conducted a time study for the Department’s child welfare program to determine whether there were sufficient staff to carry out all its mandates. Finding inequality among allocations of staff across the regions, HZA conducted a secondary study to determine whether casework practice was consistent across the state. Factors which impact workloads, including those beyond the control of the agency (e.g., community support), were identified. A series of recommendations were offered to improve practice and equalize caseloads across the regions.


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