Performance Audit of the Department of Human Services
This 2009 project focused primarily, although not exclusively, on child welfare services within the Department of Human Services. It involved assessing the outcomes DHS achieved for its clients; evaluating how well policies and programs were implemented; evaluating the supply, training and retention of foster care providers; assessing the department’s organizational structure and management and controls; and evaluating its personnel policies, staff training, retention and turnover. The Oklahoma Legislature passed 25 of HZA’s 26 policy recommendations into law, including several dealing with the way children were brought into foster care. Within several months, the previously overcrowded shelters in Oklahoma City and Tulsa were operating well below capacity, as HZA intended.