Child Welfare Staff Development & Training

Pennsylvania Office of Children, Youth and Families
Data Interpretation, Needs-based Planning Training

Pennsylvania has contracted with HZA for more than a dozen years through successive competitive bids to the present to provide data interpretation training for state, regional and county administrators of the Commonwealth’s child welfare system. HZA develops “data packages” for each of Pennsylvania’s 67 counties based on various performance and outcome indicators. In largely face to face sessions it then trains staff on the interpretation of outcome data and how to use the information for program development and need-based budgeting.


Arkansas Division of Children and Family Services
Structured Decision-making Training

For more than two years ending in 2015, HZA was contracted to train every child abuse investigator, caseworker, supervisor and manager on making structured decisions in child welfare. The training covers such topics as identifying imminent danger, identifying the difference between safety and risk, conducting safety assessments that are more than checklists, gathering sufficient information during an investigation to make informed decisions, fostering consistency in decision-making among staff regardless of the views of outside parties and knowing when milestones have been reached which warrant changes in a case plan. Training is based on actual scenarios and due to its positive reception has been repeated to cover virtually all child welfare field staff across the State.


Nevada Department of Health and Human Services
On-site Case Consultation in Child Welfare

In July, 2011 HZA assisted in reforming the practices of the agency’s child welfare office in Pahrump (Nye County). The review stemmed from agency concerns that the standard policies and operating procedures in place in other parts of the state were not being followed in Pahrump. Over the course of three months, HZA conducted a review of the office in three stages: an assessment and identification stage, training and then mentoring. Training was provided both to the managerial and supervisory staff on how to utilize management reports in the SACWIS, called UNITY. HZA also provided training to caseworkers on how to use the developed guides and tools. Mentoring and follow-up was provided for the manager and supervisors on all the topics covered.


Florida Department of Children and Families
Hotline Training

Over 250 people staff the Florida Abuse Hotline which covers both child and adult abuse calls. For six years HZA conducted all the pre-service and in-service training. The training was developed for two groups: staff from the Call Center and staff from the Crime Intelligence Unit. Four categories of training were delivered: 1) pre-service training; 2) in-service training; 3) emergent need training and development; and 4) supervisory management and leadership training. Call Center training was nine weeks long (seven weeks of classroom and two weeks of practicum monitored by HZA trainers) and included intensive policy and computer-based training. All trainees needed to pass a proficiency test before they were granted employment.