Colorado Department of Human Services
Automated Random Moment and Reporting System (ARMARS)
Operating from 2013 to the present, HZA’s Automated Random Moment and Reporting System (ARMARS©) provides a comprehensive, web-based vehicle for public agencies to measure how staff spend their time. ARMARS can be used on a single occasion to analyze workloads or on an ongoing basis for federal claiming, as for Title IV-E. The system:
• generates quarterly samples,
• auto-generates survey email requests,
• monitors responses and auto-sends follow-up requests,
• calculates percentages of claimable activities and
• generates reports to use for claiming.
Arkansas Division of Children and Family Services
Foster Care and Adoption Matching Software
HZA developed an ASP.Net web application for use by case workers in finding the most appropriate foster homes for children. The tool uses state and federal standards to measure the degree of match between the characteristics of a child to be placed in foster care and those of available homes in order to identify the best possible match. The agency was so pleased with the result that it requested a similar web-based tool be developed to match children seeking permanency with prospective adoptive homes; both systems are now operating throughout the state.
Colorado Department of Human Services
Abuse Hotline Design
As part of the Governor’s “Keeping Children Safe and Families Healthy 2.0” initiative, HZA was hired in 2013 to help determine the design, technology, capacity, workflow, staffing, and cost aspects of a centralized hotline for the reporting of child abuse and neglect. HZA assisted the Division of Child Welfare in determining the design, technology, capacity, workflow, staffing, and cost aspects of a centralized hotline for the reporting of child abuse and neglect. HZA provided Colorado with an implementation plan at the conclusion of the assessment which identified where technologies currently exist to accommodate a statewide child abuse and neglect routing system, where newer or expanded technologies were needed, what the reporting capabilities of the system needed to include, what type of help desk support was needed and the types of training needed, among other factors. HZA drafted the Request for Proposal which was used to solicit proposals from vendors to design and implement a statewide system, which is currently in use.
Mississippi Department of Human Services
On a quarterly basis, the Mississippi Division of Family and Children Services (DFCS) submits claims for federal reimbursement for administrative activities carried out for Title IV-E eligible children and candidates for foster care. HZA developed a Random Moment Sampling (RMS) Calculator to assist DFCS in processing the results from the RMS, taking into account recently implemented changes to its process. Developed in Microsoft Access, the RMS Calculator is designed to use MACWIS case and client eligibility data in conjunction with the results of the quarterly Random Moment Sampling. Using case-specific responses to the RMS, the tool is designed to automate the matching process to MACWIS eligibility statuses to identify the random moment hits or the proportion of time in which RMS participants were involved in federally reimbursable activities performed for Title IV-E clients.
Pennsylvania County Children and Youth Agencies
HZA led the development of a case management system for county child welfare agencies in Pennsylvania. The system, ChildNet-PA, was adopted by 13 counties throughout the state and the code was ultimately purchased by the Commonwealth of Pennsylvania. HZA initially partnered with another firm but ultimately took over the software upgrades, modifications, documentation, training and HELP DESK functions.