Mississippi Families As Allies
Case Management System and Help Desk Support
From 2016 to the present, HZA has developed and maintained case management software for Mississippi Families As Allies (FAA), an organization staffed by family and caregivers whose mission is to help parents of children with emotional and behavioral challenges be partners in their children’s care. The case management system automates typical business functions and captures information on the types of family and community requests received as well as the support and advocacy services provided. The system is used to demonstrate the agency’s achievements, assess the use of staff time and advocate for continued support. HZA developed a comprehensive user’s guide that details how to navigate each module of the system, starting from the point of log in, and includes instructions on how to complete specific functions within the system. HZA completed an internal review of the guide prior to its release to ensure its quality and usability for staff persons in the field. Staff from HZA navigated all components of the system, using only the written guide to learn how to navigate the application. The guide was updated and reviewed again as part of the ongoing testing process completed prior to system launch. Upon completion, information generated by the system can be used to demonstrate the agency’s achievements, modify the use of staff time, and advocate for support.
Iowa Department of Human Rights, Division of Community Action Agencies
Family Development and Self-Sufficiency Program (FaDSS)
In 2015, HZA was contracted to develop a web-based case management system for the Iowa Department of Human Rights’ Division of Community Action Agencies (DCAA,) which administers the state’s Family Development and Self-Sufficiency Program (FaDSS). FaDSS provides developmental services to families at risk of long-term welfare dependency. Participation in FaDSS is a voluntary option for people receiving Family Investment Program benefits. Eligible families are identified and referred to the program by the Department of Human Services, PROMISE JOBS Program, other third-party sources and self-referrals; the program is delivered using service referrals, community linkage and assessments, making for unwieldy data collection and reporting. The implementation of HZA’s comprehensive data collection system has enhanced the program’s data collection and reporting capacity, allowing for the import/export of data from other systems, and is designed to be used by agencies across the state.
The complexity of the new system used to track data and monitor compliance and outcomes by various agencies across the state necessitated the development of a comprehensive system user’s guide. HZA developed two step-by-step navigational guides for use by FaDSS staff at the state and local levels, one which is used by day-to-day users and another for administrative personnel. The guide also incorporates program guidance, helping staff to know when certain actions should take place and what data are to be collected. The detailed user’s guides also provide instruction for utilizing the system’s reporting capacity, including how to view historical trends and produce reports on a statewide and grantee level. The system and accompanying guides are in use by agencies across the state providing self-sufficiency services to thousands of Iowa’s families.
Maine Department of Health and Human Services
Families Electronic Family Record System (EFRS) for Home Visiting
HZA developed the Maine Families Electronic Family Record System (EFRS), a secure web-based program utilized by 17 program sites. EFRS standardizes data collection, helps home visitors manage their caseloads and provides data to HZA for federal benchmark reporting and other performance measurement. HZA provides training and technical assistance in the use of the database to program representatives and operates a HELP DESK to support system users.