Early Childhood & Family Support Program Development

California Department of Education
Desired Results for Resource and Referral and Alternative Payment Programs

Over a four-year period, HZA developed an outcome system, called “Desired Results,” for child care resource and referral agencies and alternative payment programs. This represented a new step in outcome measurement. A set of process standards were explicitly designed to promote the achievement of the desired results, merging process and outcome standards into a single system.