Workload Studies

Workload is an ongoing issue for many public agencies. While line staff in human service agencies are often assigned more cases than they can reasonably handle, convincing funding authorities to provide funds for additional staff can be challenging. HZA has developed techniques for providing the empirical evidence agencies can use to back up their requests. By showing the difference between the time workers actually spend on cases and the time they need to spend merely to meet policy requirements, HZA is able to provide agency administrators with hard data that can be used both politically and administratively.